TAL’s on-site service offering ensures long-term tile installation success
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TAL’s on-site service offering includes; product demonstrations, on-site training, site inspections and reporting, and investigations into installation failures. The services are available to professionals such as architects, designers, quantity surveyors and contractors, as well as homeowners completing DIY installations. On-site services are available from project start-up, to practical completion.
According to TAL technical representative Schalk Pelzer, tiling and main contractors find on-site services helpful with regards to technical issues, mixing of materials, product application, stock requirements and drafting of reports. “They also make use of our on-site services in order for us to assist them in putting the project-specific TAL materials and methods specifications into practice.”
Pelzer states that this on-site service offering separates TAL from the competition. “We strongly believe that it is in everyone’s best interest to ensure that tiling installations are undertaken correctly the first time. Remedial tiling, whether caused by incorrect product selection or incorrect installation methods, is not only costly and time consuming, but also disruptive to the client.”
He continues: “Our commitment and service to the building industry does not end at the sale, and we are committed to providing excellent after-sales service. The TAL team boasts extensive knowledge of tiling installation products and processes, and it is our pleasure to assist clients on-site in all practical aspects of a tiling project, in order to provide them with full peace-of-mind that their tile installation will be a success.”
Some of the most common on-site challenges include;
- Tiling onto bitumen
- Waterproofing systems
- Substrates that have more movement than anticipated
- Laying down large format tiles in excess of 1 500 mm x 1 500 mm
- Installing mesh-reinforced natural stone tiles
- Tiling onto uneven substrates
- Tiling onto green concrete or screed
“TAL consultants advise on the correct procedures and products to use for the various tiling applications, including curing periods of substrate, background preparation, adhesive and grout systems, and the location of tile panel movement joints. This information is documented in a detailed materials and methods specification, which can be used as a control document for tendering and site purposes,” Pelzer continues.
With a state-of-the-art laboratory, and highly-skilled technical staff, TAL is also able to develop laboratory-tested bespoke tiling solutions in the quickest turnaround times. What’s more, TAL offers a 10-year warranty on commercial installations, provided that certain criteria have been met.
TAL also is ISO 9001:2008 quality management system certified and its products are designed, manufactured and tested to TAL standards, thereby assuring clients that products will perform to specification. TAL offers clients an online grout calculator to ensure the greatest project precision, and also features interactive step-by-step guides on the TAL YouTube channel. For a more personalised advice, clients can contact the TAL Advice Centre on 0860 000 TAL (825).
Pelzer indicates that TAL products have been used for the successful installation of tiles at numerous prestigious projects throughout South Africa. “With well over 40 years’ experience in the local market, and with over 300 million square metres of tiles successfully installed using TAL products, there simply is no reason to not use TAL products and on-site services,” he concludes.
Ends
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Notes to the Editor
To download hi-res images for this release, please visit http://media.ngage.co.za and click the TAL link to view the company’s press office.
About TAL
TAL is a leader in tile and construction adhesives with a track record of more than 40 years. TAL specialises in tiling installation materials, tiling tools, building solutions and is renowned for the quality of its products. It’s the brand of choice for tiling contractors, architects and specifiers as well as DIY tile installers. TAL products are manufactured in South Africa to suit local climatic conditions. The expertise of TAL’s technical advisory staff is only a phone call away thanks to its national technical advice line. Whether you require product solutions for a fast-tracked tiling installation, have a concrete repair problem on-site or are simply installing tiles at home, TAL has the tiling and building solution that will suit your needs and get the job done correctly.
TAL Contact Details
Gela Ohl
TAL Marketing Manager
Tel: (011) 206 9700
Web: www.tal.co.za
Media Contact
Jonathan Ducie
NGAGE Public Relations
Phone: (011) 867 7763
Fax: 086 512 3352
Cell: 084 709 0167
Email: jonathan [at] ngage [dot] co [dot] za
Web: www.ngage.co.za
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