Superior quality backed up by exceptional after-sales support
MSA Africa After-Sales Service Supervisor Theo Nel states that the company is starting a campaign to encourage its customers to take up preventative maintenance contracts. This involves monthly onsite audits of their equipment by a technician who will inform them when maintenance or repair work is due.
“Our customers are well covered with a number of MSA Africa service centres established in main centres, including Johannesburg, Cape Town, Durban and Lagos, as well as in remote regions across Africa too. Should a customer’s area not be included, we will arrange for their equipment to be transported to the nearest centre or for the dispatch of a technician to their facility,” says Nel.
The after-sales solution is customisable, giving the customer the flexibility to choose what type of services they require, as well as the period of that service. Nel adds: “What’s more, all of our highly-skilled technicians are trained according to US and European certifications, which are upgraded each year to enable them to work on the full MSA range of ISO 9001 approved products.”
According to Nel, it is crucial that product servicing and returns to the customer happen without delay, as they are vital items of emergency equipment that operations cannot afford to be without. While most service parts are stocked onsite in the centres’ warehouses, Nel urges customers to alert MSA Africa timeously of their needs.
“Customers enjoy swift service turnaround if end users plan their service maintenance well in advance, and make the necessary arrangements with the MSA Africa After-Sales Service centre. We are able to expedite end users’ requirements on any specific custom configurations if planned in advance. However, unforeseen circumstances do arise and we will always accommodate customers to the best of our abilities,” he continues.
Nel adds that correct operation and proper care of PPE by the user extends service life and reduces the costs of routine maintenance. “Customer training in this regard is primarily offered by the MSA Africa sales team at our headquarters in Johannesburg, but the service team does assist when necessary.”
The online MSA-U Training Centre has also been designed as a complementary resource, and offers a variety of programs and formats, including video, animation and interactive simulators, for entertaining and effective guidance. MSA Africa recently celebrated its 75th anniversary on the continent, and Nel states the company continues to grow as a customer-centric leader in the local PPE industry.
“We are well-positioned to continue to provide our customers with superior-quality equipment that is backed up by unrivalled after-sales and technical support services. This will ensure that MSA Africa remains the most trusted name in safety long into the future,” he concludes.
Ends
Notes to the Editor
There are numerous photographs specific to this press release. Please visit http://media.ngage.co.za and click the MSA Africa link.
About MSA
MSA has been the world's leading manufacturer of high-quality safety products since 1914. MSA products may be simple to use and maintain, but they’re also highly-sophisticated devices and protective gear - the result of countless R&D hours, relentless testing, and an unwavering commitment to quality that saves lives and protects thousands of men and women each and every day. Many of MSA's most popular products integrate multiple combinations of electronics, mechanical systems, and advanced materials to ensure that users around the world remain protected in even the most hazardous of situations. MSA's dedication to safety has been the key to its impressive year-over-year growth. In eight of the past ten years, MSA has achieved record growth numbers, with annual revenues of more than US$1 billion.
MSA Africa Contact Details
Theo Nel
After Sales Service Supervisor
Tel: (+27) 11 610 2600
Email: Theo [dot] Nel [at] msasafety [dot] com
Web: www.msanet.com
Media Contact
Ashleigh Wilson
NGAGE Public Relations
Phone: (011) 867 7763
Fax: 086 512 3352
Cell: 072 626 7401
Email: ashleigh [at] ngage [dot] co [dot] za
Web: www.ngage.co.za
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