These include a dedicated web page and two 24/7 telephone lines to allow customers to contact Cummins at any time of day or night, for customer and aftermarket service, or technical support, back-up, and expert advice. In addition, the Cummins Regional Distribution Centre (RDC) in Johannesburg maintains a full stockholding of gensets and critical spares to be able to meet customer requirements in any kind of contingency. Gensets and parts and critical spares are also kept at our branches in South Africa in Cape Town, Durban, Kathu and Middleburg.
“The main aim is to limit the impact of load shedding for our customers, and to ensure they have minimal downtime,” Cummins Power Generation Sales Manager Zivai Zvinokona explains. An innovative solution in this regard is the PowerCommandCloud® 550 remote monitoring system, which is ideal for large-scale customers such as financial institutions that operate multiple gensets.
Here monitoring each genset individually is not practical or cost-effective. Instead, PowerCommandCloud® 550 provides a convenient means of remotely monitoring gensets, transfer switches, and output controls. Users can access the system from any computer using a Microsoft Silverlight-enabled web browser, with no additional software required.
Zvinokona highlights that Cummins has a full range of alternative power solutions on offer. Its technology is particularly suited to dealing with load shedding due to features such as full load acceptance for critical equipment.
In addition, its energy-efficient engines not only comply with international emission standards, but also have a high fuel tolerance level, which makes them ideal for arduous African operating conditions. In terms of automatic start-up, Cummins gensets have one of the best response times on the market.
The key differentiator of Cummins is that it is able to supply a small 17kVA genset for residential or commercial use, all the way to a 3,750 kVA unit for mining, data centre, and hospital applications. In addition, Cummins can also supply one-stop solutions for multiple back-up power requirements for large-scale clients such as mining operations or factories. It also supplies all ancillary components, from air and oil filters to coolant.
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About Cummins
Cummins Inc., a global power leader, is a corporation of complementary business segments that design, manufacture, distribute, and service a broad portfolio of power solutions. The company’s products range from diesel, natural gas, electric and hybrid powertrains and powertrain-related components, including filtration, aftertreatment, turbochargers, fuel systems, controls systems, air-handling systems, automated transmissions, electric power generation systems, batteries, electrified power systems, hydrogen generation and fuel cell products. Headquartered in Columbus, Indiana (US), since its founding in 1919, Cummins employs approximately 61 600 people committed to powering a more prosperous world through three global corporate responsibility priorities critical to healthy communities: education, environment, and equality of opportunity. Cummins serves its customers online, through a network of company-owned and independent distributor locations, and through thousands of dealer locations worldwide, and earned about $2.3 billion on sales of $23.6 billion in 2019. See how Cummins is powering a world that’s always on by accessing news releases and more information at https://www.cummins.com/always-on.
Cummins Contacts
Deepa Rungasamy
Communications Manager
Cummins Africa Middle East
Phone: +27 11 589 8512
Cell: +27 72 630 7501
Media Contact
Thapelo Phukuje
NGAGE Public Relations
Phone: +27 11 867 7763
Fax: +27 86 512 3352
Cell: +27 79 425 4914
thapelo [at] ngage [dot] co [dot] za